Contact Us

Get in touch with the Noonchi team anytime by using the form below, email or by calling or support team.

 

We look forward to handling your questions and will be in contact within 24 hours.

 

 Shipping Information 

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

  • Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and China Post process the orders, which takes an additional 2–4 days.
  • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 15–30 business days. US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time.

 

Return Policy 

If you are not completely satisfied with your order, you may return the unused items (excluding cds, dvds, and printed materials within 15 days from the date of invoice for a full refund (excluding shipping charges and any applicable restocking fees). Just return the item(s) with your information and instructions for an exchange or refund. A copy of the packing slip must accompany all returns. We reserve the right to not accept returns that are in poor condition or are not accompanied by a packing slip.

Noonchi® Products Limited Warranty

Noonchi® warrants that the products sold by it are free from manufacturing defects for 90 days. Should your product show signs of defective workmanship or material, you should email our customer support department at Support@Noonchi.com to receive an exchange or return the product to Noonchi® at 18560 Del Monte ave. Morgan Hill, Ca. 95037

This warranty is limited to the replacement of the product by Noonchi®, and all transportation, shipping and return costs shall be at your expense. This warranty does not extend to any defect or problem caused by the negligence or acts of you or others, failure to maintain the product in accordance with instructions furnished with the product, unreasonable use, accidents, alterations, or ordinary wear and tear.

Noonchi® WILL NOT BE RESPONSIBLE OR LIABLE FOR INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, including but not limited to use of any product, loss of time, inconvenience, or other incidental or consequential damages with respect to persons, business or property, whether as a result of breach of warranty, negligence or otherwise.

Noonchi® PRODUCTS LIABILITY SHALL BE LIMITED SOLELY TO THE REPLACEMENT OF THE GOODS NOT MEETING THE QUALITY AND SPECIFICATIONS WARRANTED. NO OTHER WARRANTY, EXPRESSED OR IMPLIED, SHALL APPLY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND ANY SUCH IMPLIED WARRANTIES ARE EXPRESSLY DISCLAIMED. IN THE EVENT APPLICABLE LAW PREVENTS THE DISCLAIMER OF ANY IMPLIED WARRANTIES, THEN SUCH IMPLIED WARRANTY SHALL BE LIMITED TO THE DURATION OF EXPRESSED WARRANTIES ABOVE.

Warnings:
Do not use if there are loose hardware, stitching, thread, tears, fraying, abrasion, holes, or evidence of wear on any part of equipment or any mounting apparatus.

We look forward to handling your questions and will be in contact within 24 hours.

Noonchi Fulfillment Centre & Returns/Exchanges Address:

Noonchi
18560 Del Monte ave

Morgan Hill, Ca. 95037
USA

Email: Support@Noonchi.com

Main Phone: (408) 222-6469

 

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